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Shipping & Returns

Livewell.PK will only process your order once it has been confirmed via a phone call. We normally call you within 24 hours of the order being received on our store. Processing time is between 1 to 2 days depending on the pending order queue.

All Pakistan orders over Rs. 5,000 (for a maximum weight of up to 2 KG) will get free delivery to the recipient's address. For orders above 2 KG, additional charges will be applied and customer notified prior to shipping.

STANDARD DELIVERY

We ship using COD (Cash On Delivery) to virtually all locations within Pakistan. Orders above Rs. 10,000 may only be processed with advance payment (bank deposit or other methods) of a minimum amount of 50% or more (depending on order size). Standard Delivery within Pakistan takes 3-4 days after the order has shipped.

LAHORE DELIVERY

The shipping charges are Rs. 100 for an order to any location within the bounds of Lahore city (some areas are not covered, for example: any location outside Ring Road).

FREE DELIVERY

Free delivery is available on orders above Rs. 5,000 for a maximum weight of up to 2 KG. It is up to the discretion of Livewell.PK to select the shipping service used. Delivery time is usually between 3-7 days.

Free delivery is not available on wholesale items. If your order is a combination of regular items and wholesale items, the free shipping will be valid if the product amount of regular items exceeds Rs. 2,500. The shipping charges for wholesale items will be calculated and charged separately. Delivery charges for wholesale items are calculated after the order is placed and you will be notified during the confirmation call regarding the exact amount or best estimate available to us at the time.

REASONS FOR SHIPMENT DELAYS

Incorrect address has been entered in the shipping details when placing the order.

Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders, and this may delay shipping.

Payment in advance is not yet verified (for orders where payment is made via bank deposit, EasyPaisa or other advance payment options).

If your order will be delayed for any reason we are aware of, we may contact you directly via phone or email to advise of the delay.

VIEW & TRACK ORDERS

All orders are dispatched from our warehouse facility that is based in Lahore. We use various courier services to delivery your order.

Once your order is dispatched you'll receive an email from Livewell.PK containing your tracking number and the assigned courier who will deliver your order. If you don't receive this email and would like to obtain your tracking number, please login to your account and view your Order Details or contact Livewell.PK using the Contact Us form or email at orders@livewell.pk.

Once you have your tracking number you can track your parcel by clicking on the assigned courier.

Please allow 12 hours for your package to register in the system before attempting to track your parcel. For all international orders please allow 24 hours before attempting to track your parcel.

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